Pet contact us

The current weather conditions have had a significant impact on our operations across the UK, causing the closure of some of our centres. We're doing our best to answer your calls, but you may face substantial waiting times before we can deal with your query.

To ensure we can provide a good service for those with urgent enquiries, we'd ask that for non essential queries you use our website or call us once conditions have improved. For help and advice please use our ask a question feature to see if you can find an answer online.

If you wish to alter an existing Churchill policy, please call our UK-based customer service team. We cannot make any alterations to your policy if the request is received by email.

Please note that when sending email, the information you provide is not sent securely.

Calls to 0845 numbers are charged at up to 3.95p per minute from a BT landline. Calls to 0800 numbers are free of charge from a BT landline. Call costs from other networks may vary. Calls may be recorded.

Should you be unhappy with any element of our service, please see our complaints procedure

If you'd like to contact us by post, you can send a letter to the following address:

Churchill Insurance Company Ltd (Pet), PO Box 106, 37 Broad Street, Bristol, BS99 7NQ